Oh, how he and his hapless PR
sidekick Caroline raged again Ofwat, the press, citizen scientists and just
about anyone else who had the temerity to point out the manifest failings
of Thames Water. Could Chris and Caroline not see the failings? Apparently
not, which is in complete contrast to the boots on the ground, employees
with 20-30 years service who ‘got’ the failing of the infrastructure,
seemingly genuinely upset and frustrated at not being given the resources
to make things right.
What also struck me early on was
nearly every asset of Thames Water, be it a building, item of plant or
facility was decrepit, rundown, ill cared for or simply just plain dirty.
The only thing scruffier was the CEO himself. I think it talks volumes of
the culture of Thames Water that everyone has to live in this maelstrom of
decay when part of what is required to make incremental improvements is not
money but leadership and attention to detail. It was telling that 26 year
old Josh, star of the first episode as the site manager of a giant sewage
facility in west London, was genuinely liked by his battle weary work force
as he got his hands dirty trying to keep the show on the road. It was
telling that two years into the job he left (the fifth to vacate the post
in 8 years) heading for a new job, frying fan and fire anyone, at Southern
Water.
My conclusion is that Thames Water,
whilst obviously too big to fail is equally too big to succeed. Unless
there is a CEO out there with Herculean ability a water company that
stretches from the badlands of East London to the rarified elite of
the Cotswolds in the west, with 18 million customers in between, cannot be
run as a single entity. The Thames might be the river that runs through it
but that geographical link needs to be severed.
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